Joseph D'Souza – Founder & CEO of ProNavigator

Startup founder shows ‘here’s how insurtech can be the agent’s friend.’

How do your customers feel when they call for service – and they’re put on hold? By you or their carrier. Joseph D’Souza tells the story of what happened when an insurance provider put him on hold. And he waited... And waited... And waited... Before he said, ‘Enough is enough!’

Then, he did something about it. Joseph created a ‘chat assistant’ – a bot that delivers customer service for independent insurance agencies. (And, it’s probably talking to someone’s insurance customer right now).

Join this fascinating conversation between Michael Jans and the founder of ProNavigator. An agent-friendly insurtech that promises a predictably great customer experience. Every time.

Joseph shares his insights on:

• The dramatic shift in the balance of power… so the customer ‘has it all.’ Joseph shares his insights on what agents need to do to stay relevant in this Modern Age of Insurance.
• The surprising way that bots help deepen relationships, not the other way around.
• How the emergence of new technologies—including artificial intelligence—is completely changing the game for the Modern Insurance Agency.

Please don’t miss this conversation with one of the insurance industry’s leading innovators.

What are other agents & brokers doing to thrive? What are the biggest trends affecting the retail insurance agent & broker? What are the most important strategies and tactics you need to grow faster?  Find out here in the Connected Insurance Podcast, where Michael Jans discusses the biggest issues affecting the independent insurance agent and broker with the industry’s leading figures.